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Responder Responsibilities – OLD



You’re on the Call List | Security ONE

You’ve been added to the call list

They’re Counting on You.
So Are We.

Someone trusts you enough to put your name on their alarm call list. That makes you part of the team keeping their home or business safe. Here’s exactly what that means, and what we’ll ask of you.






As a friend or family member, you qualify.
Get your own security system for only $99, just for being on the list.

No cape required. A charged phone will do.

Responder
Active
Emergency Contact
Security ONE Call List
On call for
A friend or family member’s property
Called when
Primary contact is unreachable
ID · SO-RESPONDER
45+ YRS · ON

The call list, explained

Here’s what actually happens

Three steps, start to finish. No guesswork, no jargon.

1

An alarm activates

Break-in, fire, flood, or another emergency. The moment it happens, our monitoring centre calls the primary contact first.

2

You’re up

If we can’t reach the primary contact, or they’ve asked us to loop you in, your phone rings next.

3

You help decide

We confirm who you are, tell you what’s going on, and work with you on next steps, whether that’s dispatching help or checking things out.

Your part in this

Four things that make you a good responder. You already have what it takes.

  • Stay reachableKeep your phone nearby with the ringer on. That’s really the whole job.
  • Save our numberAdd our monitoring centre to your contacts, so you know it’s us calling.
  • Trust the processWe’ll always tell you the address and what’s happening. You don’t need to guess.
  • Respond promptlyA quick answer helps us help them faster. That’s the whole reason you’re on the list.
Limited time · Responder exclusive

You Already Qualify.
Get a System of Your Own.

New customers on our call list get a security panel installed for $99, backed by the same AI monitoring and real local team already watching over your friend or family member’s property.


Offer ends in 2 days
$99*

installed security panel
Claim your Responder Benefit

Get a Personal Consultation

Tell us a bit about yourself and we’ll walk you through what Security ONE has to offer.


Referred by Someone You Trust

We’re not a call centre in another country. We’re the same local team who’ll be on the other end of the line if your friend or family member’s alarm ever goes off.

  • Local, not outsourcedReal people from your community, not a distant call centre.
  • 24/7 monitoringSomeone’s watching over the properties on your list around the clock.
  • Almost 50 years in businessProtecting homes and families since long before “smart home” was a phrase.
“

★★★★★

The entire process was smooth, and we felt confident that we were getting the right security system for our home. It’s refreshing to work with someone who genuinely cares about customer service.

Krislyn, Leamington

While you’re here

More ways we help

Home security

AI-detected, human-verified protection for the people and property you care about most.

Find out more →

Business security

Custom-designed systems from consultants who think in terms of risk reduction, not just cameras.

Find out more →

Medical alert systems

5 Diamond Certified monitoring built for home health, so help is always one button away.

Find out more →

*$99 offer applies to a new security panel with a monitoring agreement, for new customers only. Additional devices, sensors, and cameras are priced separately and not included. Monthly monitoring fees apply. Offer valid for a limited time and may be changed or withdrawn without notice. Other conditions may apply; ask your Security Consultant for full details.