Reactivations
Residential Reactivations/Recaptures
Tips for Success
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Be Professional and Friendly:
When speaking with outgoing customers, empathize with the stress of moving and offer to make the transition smoother by assisting them with services at their new address. -
Focus on Value:
Highlight how our services can provide security and peace of mind, whether they’re staying in the area or moving to a new home. -
Accuracy is Key:
Double-check all information for spelling errors or incomplete details before submitting the forms.
Why This Matters
Completing these forms thoroughly ensures that:
- We don’t miss the opportunity to onboard a new homeowner.
- We keep outgoing customers in our database for potential future services.
- Our sales team has the information they need to convert leads effectively.
Thank you for your attention to detail and commitment to growing our customer base!
Residential – Moving In Area
To ensure we capture new opportunities for service with incoming homeowners while maintaining contact with the outgoing customers for future marketing opportunities.
Process Overview:
Whenever a homeowner cancels due to moving within our service area, you must complete two forms below:
- New Homeowner Lead Form
- Outgoing Customer Forwarding Details Form
Example Script: Requesting New Homeowner Information
“Thank you for letting us know about your move. To complete the cancellation and properly transfer ownership of the system to the new homeowner, we’ll need their contact information. This ensures the system is correctly updated and prevents any potential issues, such as false alarm fees or disruptions in service, which could still be linked to your account.”
“Could you please provide the new homeowner’s name and contact information, or let us know if you’d prefer we reach out to them directly? This step is crucial to ensure a smooth transition and avoid any future liabilities on your end.”
Objection: “Why do you need their information?”
Response: “We want to make sure the system is fully transferred to the new homeowner. Without their details, the system would still be tied to your account, and any issues—like false alarms—could result in fees or notifications being sent to you instead of the new homeowner.”
Objection: “I don’t have their information.”
Response: “If you’re not sure of their details, that’s okay. We can reach out directly if you have their name or the name of the real estate agent who helped with the sale. It’s important to make this connection so we can finalize the transfer properly.”
Residential – Moving Out of Area
To ensure we capture new opportunities for service with incoming homeowners while maintaining contact with the outgoing customers for future marketing opportunities.
Process Overview:
Whenever a homeowner cancels due to moving within our service area, you must complete two forms below:
- New Homeowner Lead Form
- Outgoing Customer Forwarding Details Form
To ensure we capture new opportunities for service with incoming homeowners while maintaining contact with the outgoing customers for future marketing opportunities.
Process Overview:
Whenever a homeowner cancels due to moving within our service area, you must complete two forms below:
- New Homeowner Lead Form
- Outgoing Customer Forwarding Details Form
Residential – Moving Out into High rise or Assisted Living
To ensure we capture new opportunities for service with incoming homeowners while maintaining contact with the outgoing customers for future marketing opportunities.
Process Overview:
Whenever a homeowner cancels due to moving within our service area, you must complete two forms below:
- New Homeowner Lead Form
- Outgoing Customer Forwarding Details Form / If they are interested in a PERS device
To ensure we capture new opportunities for service with incoming homeowners while maintaining contact with the outgoing customers for future marketing opportunities.
Process Overview:
Whenever a homeowner cancels due to moving within our service area, you must complete two forms below:
- New Homeowner Lead Form
- Outgoing Customer Forwarding Details Form
Business Sold
To ensure we gather information about new tenants or landlords while exploring future opportunities with the outgoing business owner for other properties or services.
Process Overview:
Whenever a business cancels due to closure, complete the following steps:
- New Tenant or Landlord Information Form
- Outgoing Business Owner Follow-Up Form
Example script:
“We’re sorry to see you leave this location, but we’d love to continue supporting you. Do you have another business or property where we can assist with security? Or are you interested in home security services?”
Business Closed
To ensure we gather information about new tenants or landlords while exploring future opportunities with the outgoing business owner for other properties or services.
Process Overview:
Whenever a business cancels due to closure, complete the following steps:
- New Tenant or Landlord Information Form
- Outgoing Business Owner Follow-Up Form Ask about other properties or interests: Politely inquire if they:
- Manage or own other locations or properties.
- Would like security solutions for their home or another business.
“We’re sorry to see your business close. Do you have any other properties or locations where we can assist with security? Or are you interested in home security solutions?”