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  • On The Go And In The Know

    On The Go And In The Know

    The Total Connect app makes it easy to control your smart alarm system from your phone or tablet, wherever you are. This easy and intuitive solution makes your smart home security system more convenient and effective than ever before. By using the app, you can easily:

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    •          Arm or disarm your alarm system
    •          Control the lights, locks and thermostats in your home
    •          Manage garage door access
    •          View live video from your home security cameras
    •          See your home’s status at a glance

    The app also features Actionable Notifications. These notifications come straight to your phone and allow you to act on them immediately. For example, if you leave your home and forget to close your garage, you will receive a notification on the Total Connect app. You can then quickly and easily respond to the notification and close your garage, all from your phone or tablet.
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    You can also check in to see if you leave your home without arming your alarm system. By keeping track of the status of the alarm when you are outside your home you’ll never have to worry about leaving your home unsecured again!

    By making it easy and simple to monitor and control your home, these systems and applications make your property safer and your life easier. Contact us today for more information on smart home alarm systems and to find out more about how they can keep you safe and secure. Call 1-800-265-5317 or just CLICK HERE.

  • Why Monitoring Matters

    Having a Home Security System is a lot like having a good friend that never gets tired and never needs to sleep or rest and is always keeping an eye on things and looking out for you and your home.   When you are sleeping your Security System waits and watches in case somebody tries to invade your home when you are most vulnerable. Your Security System keeps watch when you are away and your home is empty and if you have monitored smoke and carbon monoxide detectors your Security System keeps watch for fire and CO leaks too.

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    With the right equipment your Security System also stands guard to watch your home against floods and water leaks as well as freezing temperatures that could cause pipes to rupture.  In the event of a fire or CO leak or a home invasion your friend the Security System needs to be able to tell somebody and that is where monitoring comes in.  Monitoring is your Security Systems lifeline.   When there is trouble your Security System is going to need somebody to tell, somebody who is always ready and trained to respond quickly and who will send the right help right away. That’s where the professional staff at Security ONE’s central monitoring station makes all the difference.

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    Our people are:

    1.) Local.    Not only is Security ONE locally owned and operated but our monitoring staff knows the area and can direct help right to your front door because they live where you live and not 200 miles away or even in another country.

    2.) Ready to help 24 hours a day, 7 days a week and 365 days a year.   Our monitoring staff is on duty every minute of every hour of every day of the year and we never outsource or subcontract this responsibility to anyone else.   It’s just too important of a job to trust to anyone but Security ONE trained professionals.

    3.) Trained and certified.   Security ONE’s central monitoring station is ULC listed and our staff have attained the prestigious CSAA Five Diamond Certification which means our monitoring staff have been tested and found to meet or exceed the highest standards in the industry.

    4.) Experienced.   At the end of the day there is no substitute for real world on the job experience.   Our central monitoring staff have years of experience responding to every kind of situation from contacting a homeowner to let them know they left the garage door open to dispatching Fire and EMS to a home fire. When there is real trouble and lives are in danger there is no substitute for an experienced trained professional who will remain calm and get you the help you need quickly.

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    If your Security System is like a good friend that never rests and watches over you and your home tirelessly waiting to sound the alarm in the event of a flood, fire or break-in then a Security System monitored by the professional staff at Security ONE is like that friend having the Police, Fire Department and EMS and a whole team of trained professionals ready to contact the right people at the right time with the right information in the event of a flood, a carbon monoxide leak, a fire, or a burglary. And, it can turn the lights on when it gets dark, adjust the thermostat when you are away and even send you a text message to let know when your kids get home safely from school.   A Security System is certainly a great friend to have on your side but without professional monitoring from Security ONE your friend becomes a helpless bystander forced to watch and unable to respond when you need them most.

    To request a free no obligation of your security system, call 1-800-265-5317, or just CLICK HERE.

     

  • Security In Apartments

    Security In Apartments

    Windsor police have released a photo taken from security video of a suspect sought in an apartment break and enter.

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    Officers were called to the 100 block of Langlois Ave. around 7:30 a.m. on Wednesday, July 22 for a break-in.

    The building manager reported to police that a suspect broke into the building and damaged coin-operated washing machines.

    Investigators say security cameras recorded a suspect entering the building at approximately 2:40 a.m.

    Police are asking anyone with information to contact them, or visit crimestoppers at www.catchcrooks.com.

    To learn more about adding a security system in your apartment or condo, call 1-800-2565-5317 or just CLICK HERE.

  • Security Providers Matter

    Security Providers Matter

    An alarm system is intended to detect a burglary, but it will not necessarily prevent one. A system is only as good as its user and should be installed along with good physical security reinforcement, like deadbolt locks, adequate lighting, secure basement windows and strong exterior doors.

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    There are two types of alarms: monitored and unmonitored. An unmonitored alarm may mean you rely on your neighbours to call the police, which may or may not happen. As for a monitored alarm, it is possible for thieves to cut the phone lines before they enter, which disables the alarm. Speak to an alarm company representative about obtaining a system, which does not use the telephone wires to send its signal to the alarm company or consider installing a telephone line shield, which protects the phone line. All monitored alarm systems are serviced by an intermediate private company prior to any notification of police.

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    There are numerous alarm companies with various features from which to choose, but when you are looking for an alarm company you should consider the following:

    • ask for recommendations from friends that have alarm systems or from your insurance agent
    • how long has the company been in business?
    • how many service facilities do they have?
    • do they possess adequate liability insurance?
    • are their employees bonded?

    We know the best form of advertising we can get is the word of mouth we get from our satisfied customers. When a referral you make turns into a sale, we’ll cut you a cheque for $50.

    To submit a referral, call 1-800-265-5317, or just CLICK HERE.

  • What Is Cellular Monitoring

    What Is Cellular Monitoring

    For many years the only way to monitor your Security System and Fire Alarm System was to plug into the telephone line….and that worked really well for a long time and continues to work today. However, times change and technology has evolved and we now have a better way to monitor that offers the additional advantage of no wires at all!

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    Let’s be honest…we live in a wireless world. Every day people make hands free phone calls while driving their cars or send emails from the bleachers while watching the kids soccer game. Our cellular network in Southwestern Ontario is particularly strong and well maintained which allows us to offer our customers the great opportunity to add a Cellular Module that allows your Security System to communicate wirelessly with our Central Monitoring Station.

     

     

    Once the mighty Cellular Module is installed, if strong winds bring down a tree and knock out telephone service in your area your Security System will continue to communicate with our Central Monitoring Station.   If your crazy neighbor digs up the cable while building a fence next door…no problem….your Security System will continue to transmit a signal. Even if the power goes out and every line going into your home is cut your Security System can still send a signal and we are able to monitor your system. All thanks to this little marvel of modern technology: the Cellular Module.

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    Every day hundreds of people cancel their home phone and switch to Cellular. Smart and informed buyers are making the change to Cellular for their phone services and now they are also making the change to Cellular for their Security Monitoring Services.  A clear and strong Cellular signal sent by a Cellular Module from your Security Panel to our Central Monitoring Station is the best way to Monitor your System in 2015 and in the future. We want to provide you with the very best service possible and we know Cellular Monitoring will help us to accomplish that goal.

    Wireless technology has brought us some truly amazing things like the TV Remote, WiFi, Remote Car Starter, GPS and now Cellular Security! Security ONE has made the commitment to you that we will stand watch 24/7/365 and we will respond when you need us to send help when there is trouble.   Help us help you by making the switch to Cellular Monitoring today!

    To learn more about adding a cellular module to your security system, call 1-800-265-5317 or just CLICK HERE.

  • Protect What Matters

    Protect What Matters

    When you think about alarm systems and home security, you probably think about how it protects your property and your family. But, for many people, protecting their family also means protecting pets. The good news is that the same tools that keep your human family safe can also protect your fur-babies.

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    Criminals can raid a house in seconds, stealing large amounts of valuables and damaging your property. When they do, they can also put your pets at risk. That’s why, to protect your pets and keep them safe, you’ll want to have a monitored alarm system installed. These systems are connected to our central monitoring station so we can notify you right away and send emergency assistance immediately, helping to keep your pets safe and secure in the long run.

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    Older or less sophisticated alarm systems often have motion detectors that can be tripped by pets, resulting in false alarms and systems that are rendered ineffective. Not only do the latest alarm systems have pet immunity devices that compensate for the movement of pets, our smart security systems integrate with cameras. This means you, or a central station operator, can view live footage of your property as soon as an alarm comes in. This means that we can quickly use this footage to determine if a crime is actually taking place or if your dog just knocked over a lamp.
    In short, a smart security system can provide you with your pet’s additional peace of mind.

    To learn more, call 1-800-265-5317, or just CLICK HERE.

  • The Security ONE Difference

    The Security ONE Difference

    Security ONE’s state of the art monitoring station allows for ULC-listed monitoring of burglar, fire, medical, panic, flood, gas and temperature sensors and more. Conveniently located in Southwestern Ontario – our Monitoring Station is an award-winning facility that allows us to offer a level of service unlike anyone else.

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    Security ONE’s Monitoring Station provides alarm signals processing coming from thousands of hazard detection devices located at the premises of our clients. We offer Two Way Audio, Video, GSM Cellular and IP Monitoring services for all types of facilities. Monitoring home and business alarm systems against different threats, improving security and safety for thousands of people and holding criminals responsible for their crimes.


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    Central station operators at Security ONE can view the status of alarm systems, security cameras, smoke and fire detectors, carbon monoxide detectors, flood and water sensors and a variety of other security tools in real-time. This information can be used to relay important details to property owners in order to reduce crime and keep properties safe. Station operators can also conduct real time visual and audio communication with the location and are able to remotely assist in trouble situations and even help responding authorities while they investigate.

    Security ONE’s Monitoring Station also allows for video verified response. In the case of an alarm or trouble condition, central station staff can access live video from security cameras in order to specifically determine what is taking place at the property. This lets the staff verify alarms and reduce situations where emergency authorities respond to false alarms. It also lets staff understand more about the situation that is taking place so that they can relay these crucial details to the authorities. This can help them respond to the situation in the most appropriate manner.

    To learn more our monitoring, please call 1-800-265-5317 or just CLICK HERE.

     

  • Cell Phone Safety

    Cell Phone Safety

    A lady that had her handbag stolen has also learned a tough lesson in cell phone safety.

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    Her handbag, which contained a cell phone, credit card, wallet, etc., was stolen while she was shopping. Twenty minutes later when she called her hubby, from a pay phone telling him what had happened, hubby says, “I received your text asking about our PIN number and I replied a little while ago.”  When they rushed down to the bank, the bank staff told them all the money was already withdrawn.  The thief had actually used the stolen cell phone to text “hubby” in the contact list and got hold of the PIN.  All of the money from their bank account had been withdrawn within 20 minutes!

    Moral of this story

    Do not disclose relationships between you and the people in your contact list.  Avoid using names like Home, Honey, Hubby, Sweetheart, Dad, Mom, etc.

    And, very importantly, when sensitive info is being asked through texts, CONFIRM by calling back.

  • Crime Spree

    The Windsor Star reports that a string of property crime, particularly thefts from vehicles, should have Essex County residents on high alert, say police.

    Police Officers charged one man with 23 separate offences for property related thefts in Leamington last week and then arrested three young offenders on Monday after they were caught rummaging through vehicles in Kingsville.

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    Essex County OPP urge residents to lock up their belongings.

    “Our officers patrol your neighbourhoods at all hours of the day and night but unfortunately cannot be everywhere all the time,” detachment commander Glenn Miller said in a news release. “We rely on the citizens of Essex County to secure their property and notify us if they see anything suspicious.”

    Here are some tips:

    • Always set your security system. Even if you’re just running to corner store, or when you go to sleep at night.
    • Always lock your doors
    • Keep your property well maintained so it is obvious that the home is lived in
    • Remove shrubs from around basement windows
    • Have a neighbor pick up the mail and keep an eye on he house when you’re gone for extended periods of time

    To learn more about adding video surveillance to your security system, call 1-800-265-5317, or just CLICK HERE.

  • Total Connect Touch ID

    Total Connect Touch ID

    The new release of Total Connect 2.0 from Honeywell includes the new Touch ID login feature. This great function lets you log in with a fingerprint instead of a username and password. Here are some the main benefits:

    Added Layer Of Security
    Using a fingerprint instead of a username and password provides an additional layer of security for the home. If a ‘bad guy’ gets hold of your phone, he can’t just press the login button to gain access to the home security system.

    Supported By Latest Apple Products
    Touch ID is supported on the iPhone 5s, 6 and 6 Plus, the iPad Air 2 and above and the iPad Mini 3. The iPhone must be running iOS 8 Platform or above.

    Easy Set Up
    The first time you log in to the Total Connect app on a supported device with “Remember Me” selected, you will be prompted about using Touch ID. When you select “Yes”, your username and password are stored and you will be able to use your fingerprint to log in to the Total Connect app in the future.

    Easy To Use
    With Touch ID enabled, every time you open the Total Connect app, you will be presented with the Touch ID login overlay. From the overlay, hold your fingerprint on the iOS Home button to automatically log in. Your username and password are no longer required.

    Easy To Logout
    When you log outs with Touch ID enabled, you will be returned to the login screen. Your user name and password will be retained. The next time you open the app, the Touch ID overlay to log in will be present and the you will still be able to log in with a fingerprint. The password is not lost.

    Easy To Switch Off
    If a you don’t want to use the Touch ID feature, you can switch it off by selecting the ‘More’ option in the navigation bar, and then selecting Touch ID. This will return you to the standard log in/remember me functionality.

    To learn more about adding Total Connect to your security system, call 1-800-265-5317, or just CLICK HERE.